CUSTOMER

 

CHARTER



We have developed our Customer Charter to remain a market leader for the comprehensive service of our sales and logistic support.

All technical personnel are trained by SAS and have reached the highest level of competence in through coloured render, insulated render systems and general knowledge of the construction industry

We ensure that all our products comply with the high standards set by the International Quality System ISO 9001:2000

 

  • ProBead ordered before 2.30pm will be delivered next working day
  • All other stocked items ordered before 12 pm will be delivered within 2-3 working days
  • On request by the customer, deliveries of stocked items can be made on a articulated or a small lorry with a tail lift
  • Non-stock items will be delivered within 3 week
  • All technical calls will be answered within 3 rings by a person  based in the UK
  • All internal specification requests will be dispatched :
    • Same day be email
    • With in 24 hours by post